FAQ

FREE SHIPPING ON ORDERS OF $40 OR MORE SHIPPING WITHIN THE USA

All items are made in a pet free and smoke free environment.

How can I pay?

We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.

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Is your site secure?

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your stuff. We get your money through PayPal later.

Do I have to have a PayPal account to buy?

No, you can pay with your credit card without a PayPal account.

What ship method do you use?

We ship via US Mail from northern California. The tracking number will be emailed to you. We can ship via other methods upon request. Contact us to make arrangements.

Do you charge sales tax?

We collect sales tax for shipments within California. If you are purchasing for resale, contact us to arrange to supply your California resale certificate to have sales tax refunded.

What if there is a problem with my mask? Can I return it?

Masks are non-returnable for health reasons, however, if there is a problem with your order please contact me to work out a resolution, such as a replacement mask.

Is there a warranty on sewn items?

If an item you purchased develops a defect or breaks, please contact me to work out a solution such as repair, replacement, or refund.

Do you accept custom orders?

Send us a message with your idea to see if it is something we are able to modify or create for you. Minor modifications to existing designs may add very little to the cost, or no extra cost at all. We are especially open to modifications for special needs.